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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Elliott Harper

November 9, 2026

1  out of  5
rating by Elliott Harper
"I recommend not using State Farm at especially this one they are very unprofessional They are trying to make me pay for a policy I never had!!! Stay from away from them they are scam artists. I did talk to you face to face a few times and yet im still in collections for a policy I never had."
We responded:
"Elliott, I sincerely apologize that you were not completely satisfied with the resolution of this issue. We were under the impression that everything had been resolved through our corporate office, and I’m sorry for any misunderstanding.

I would appreciate the opportunity to meet with you personally to discuss your concerns and work together toward a resolution that leaves you feeling heard and satisfied."
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Carlton Dixon

November 6, 2026

5  out of  5
rating by Carlton Dixon
"FELIX IS THE MAN!! Professional and very timely to any of my requests - keep it going!"
We responded:
"Hi Carlton, we really appreciate your review! We’re so glad you had such a positive experience with my team and I here in Irving.  If you ever need help, we are just a phone call away!  - Your State Farm Agent, Adrian Howard "
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Ganga KC

November 6, 2026

1  out of  5
rating by Ganga KC
"I had a very disappointing experience at this State Farm location. The staff were extremely rude and lacked basic customer service and skills."
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Sunita Kc

November 6, 2026

1  out of  5
rating by Sunita Kc
"One of the worst State Farm locations I have ever dealt with. The staff are very rude and unprofessional. They don’t know how to communicate properly with customers and fail to provide clear answers or explanations. Very disappointing customer service. I would not recommend this location"
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Brandon Howard

October 29, 2026

5  out of  5
rating by Brandon Howard
"Great service, speedy delivery, great rates. Adrian, is the best insurance agent I’ve ever dealt with and I would never switch my services to any other agency just based on his intentionality. Definitely choose Adrian Howard."
We responded:
"Thank you very much for your kind words"
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Venkat R

September 11, 2026

5  out of  5
rating by Venkat R
"Liduvine Karim is very helpful to get me better quote for my new vehicle insurance"
We responded:
"Venkat, thank you for the amazing review! Our Irving insurance team always aims to go above and beyond, so it means a lot to hear that reflected in your experience. - Adrian Howard, your State Farm Agent "
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Kimberly Reeves

September 5, 2026

5  out of  5
rating by Kimberly Reeves
"Liduvina is quite the talented employee of State Farm. Not only did she go over and beyond customer service but she took it to a personal level of customer care! She made sure I got what I called in for and made sure I understood what I was referring to and talking about. We each had personal conversations on a business level that I have never experienced before. She was totally amazing. I couldn't have asked for a better caring person..... THANK YOU LIDUVINA over and over again!"
We responded:
"Hi Kimberly, thank you for the wonderful review - I truly appreciate your positive feedback.  Please don’t hesitate to give my team a call if any concerns arise. - Adrian Howard, Your State Farm Agent "
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Dou Aroldou

September 4, 2026

5  out of  5
rating by Dou Aroldou
"Taylor provided excellent service! She was personable and professional, making the process of finding the right insurance plan simple and seamless. Great people skills over all 10/10."
We responded:
"Thank you so much for the 5-star rating, Dou! I truly appreciate your support and am always here if you have any questions or need anything.  Feel free to reach out to my team and I anytime. - Your State Farm Agent, Adrian Howard "
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Javier Velazquez

August 24, 2026

5  out of  5
rating by Javier Velazquez
"Liduvina did an awesome job ! I would definitely recommend she listens, she has great customer skills and she even helped me save money on my insurance plans. 10/10"
We responded:
"Javier, thank you for the fantastic review! We’re always here to support you with your insurance needs in Irving. "
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Nitin Krishna

August 17, 2026

5  out of  5
rating by Nitin Krishna
"Liduvina Karim was Amazing. She took care of my profile not just with Auto but also Apartment Rental Insurance to the point that now with both of them combined I am saving 50 dollars a month. Great stuff. Very personable and Understood my situation super quick."
We responded:
"Thank you for your review! If you ever have any questions or need assistance, we’re always here and happy to help. "
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Gina Nya

August 13, 2026

5  out of  5
rating by Gina Nya
"I had a great experience working with Karim .She was professional, knowledgeable, and took the time to explain all of my options clearly. She made the entire process easy and stress-free, and I truly appreciated her patience and excellent customer service. I highly recommend them to anyone looking for a reliable and trustworthy insurance agent"
We responded:
"Thank you so much for the 5-star rating, Gina! I truly appreciate your support and am always here if you have any questions or need anything.  Feel free to reach out to my team and I anytime. - Your State Farm Agent, Adrian Howard "
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Kyng Tutt

August 11, 2026

5  out of  5
rating by Kyng Tutt
"Well let me start off by saying State Farm is a great insurance company they definitely accommodate their clients I have a great agent and he has a great amazing team and I must give a special review for Liduvina Karim, she is so awesome she will get the job done she is good a what she do and I’m very thankful for her!!!"
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Denise Thomas

August 7, 2026

5  out of  5
rating by Denise Thomas
"Felix is a team member at Adrian’s agency. Felix’s service is a great example of what an all in insurance representative is in the current climate of unprecedented change and ambiguity! He meets you where you are to ensure you are gaining from your coverage(s)"
We responded:
"Denise, thank you for your kind words! It has been a pleasure to be your State Farm agent. My office is here for you whenever you need us most and I look forward to continuing our relationship for years to come!"
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Wyatt Devel

July 30, 2026

5  out of  5
rating by Wyatt Devel
"They are amazingly helpful to you guys. Literally you can trust them. And they will not let you down. Seriously they give you best services in the city. Hope you join their group our group and be on your safe side in terms of car insurance."
We responded:
"Wyatt, thank you for your 5-star review - we truly appreciate your feedback and are so glad you had a positive experience with our team here in Irving. If you need anything at all, don’t hesitate to reach out! - Your State Farm Agent Adrian Howard and Team "
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Prakash

July 28, 2026

5  out of  5
rating by Prakash
"Liduvina karim was fantastic, I wish all the agents were this knowledgeable"
We responded:
"Prakash, thank you so much for the 5-star rating! If you ever have questions or need assistance, our team is always here to help. "
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Swostika Gopali

July 28, 2026

5  out of  5
rating by Swostika Gopali
"Very helpful and made my walk-in worth. Must appreciate taylor for the help. Must visit the place."
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Justin D

July 21, 2026

5  out of  5
rating by Justin D
"Liduvina Karin was my agent and she did a fantastic job of getting me the best rates that made the most sence for auto coverage. Highly recommend that you ask for her, she customized my plan and got me a great price."
We responded:
"Wow, thank you for the 5-star review, Justin! We truly appreciate your support. If you ever need anything, we’re just a call or message away. "
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Anil Kumar

July 1, 2026

5  out of  5
rating by Anil Kumar
"Ludvina helped me in getting my auto and renters insurance, the process was smooth and she explained everything and kept me informed. Thank you for the great experience"
We responded:
"Thanks so much for the fantastic rating, Anil! We are so glad you had a positive experience with us here on State Farm Agent Adrian Howard’s Team. If there is anything we can do for you in the future, just give us a shout! "
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Zoe Burleson

June 22, 2026

5  out of  5
rating by Zoe Burleson
"This is the best customer service I have ever had! Felix Smith handled all of my needs with enthusiasm and ease and was so helpful and accessible throughout the process."
We responded:
"Zoe, thank you for your kind review. We deeply appreciate your feedback of State Farm Agent Adrian Howard’s Team here in our Irving office. "
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Josue Reyes

June 12, 2026

5  out of  5
rating by Josue Reyes
"Luduvina Karim. Quiero expresar mi más sincero agradecimiento a Luduvina Karim por la atención excepcional que me brindó durante todo el proceso de obtener mi seguro para inquilinos.

Desde el primer momento fue amable, paciente, profesional y extremadamente dedicada. No solo respondió todas mis preguntas, sino que fue mucho más allá de lo que esperaba de un servicio al cliente. Me explicó cada detalle con claridad, se aseguró de que entendiera todas mis opciones y me hizo sentir tranquilo y apoyado durante todo el proceso.

Lo que más me impresionó fue el trato humano que recibí. Me hizo sentir como si estuviera ayudando a un amigo o a un miembro de su propia familia, algo que hoy en día es muy difícil de encontrar. Su compromiso, empatía y disposición para ayudar superaron completamente mis expectativas.

Gracias a Luduvina, un proceso que podía haber sido complicado terminó siendo fácil, rápido y agradable. Es, sin duda, una de las mejores experiencias de servicio al cliente que he tenido.

¡Muchas gracias, Luduvina! Personas como usted hacen una diferencia enorme."
We responded:
"Thanks for the 5-stars! We appreciate your feedback and support here on State Farm Agent Adrian Howard’s Team. "
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Hu Terry

June 1, 2026

5  out of  5
rating by Hu Terry
"Liduvina was extremely helpful in assisting our insurance needs. Made the transition to moving to Texas simple and trust worthy. Would highly recommend."
We responded:
"Thanks for the 5-stars! We appreciate your feedback and support here on State Farm Agent Adrian Howard’s Team. "
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marline elizondo

May 29, 2026

5  out of  5
rating by marline elizondo
"Liduvina was amazing!! she made the whole process super simple and was funny too. i’ll be sending everyone i know with her because i’ll know they we’ll be in great hands !"
We responded:
"Thank you for your 5-star review. We appreciate your feedback and are pleased to know you had a positive experience with State Farm Agent Adrian Howard’s Team. Should you have any further questions or require assistance, please do not hesitate to contact us here in Irving ."
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Joselynn Eggert

May 21, 2026

5  out of  5
rating by Joselynn Eggert
"Liduvina Karim really took the time to make sure I was all set to transfer policy. She was patient with me as I just moved and made it a really easy process. I enjoyed how friendly she is and still made sure to look out for my interest. Really happy with how everything went, she was beyond helpful!"
We responded:
"Thank you for the positive review! If you have any insurance-related questions or needs, please feel free to reach out. "
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Luis Lovo

May 18, 2026

5  out of  5
rating by Luis Lovo
"Liduvina Karim, sent me a quote today, amazing price, could not resist and immediately responded to accept it. She called me back and in no longer than 30 minutes had me set up and ready to go, she is super sweet, knowledgeable, and very friendly, I am glad I made the choice to switch and have an awesome agent!"
We responded:
"We appreciate your review, Luis. We are so happy that you had such a wonderful experience with State Farm Agent Adrian Howard’s Team here in Irving ! "
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Jade H

May 6, 2026

5  out of  5
rating by Jade H
"Liduvina Karim was incredibly sweet and worked to get me the best coverage and rates. She explained each coverage and made honest suggestions. I was very happy to get close to my original quoted rate with amazing coverage."
We responded:
"Thank you for the 5-star review, Jade! Here on State Farm Agent Adrian Howard’s Team, we are proud to serve our community and appreciate your recognition. "